Hello, how can we help?

Students: Installing Printers

In some cases, the two student printers are not installing automatically on the new Windows laptops. I'm working on it. Read more:

https://hesk.wemschools.org/knowledgebase.php?article=4

Students: Microsoft Office

I am aware of an issue where Microsoft Office programs (Word, Excel, etc) are not automatically installing themselves on the new laptops. Your options are:

1. Use the browser versions (Chrome > "WEM" bookmarks folder > Word/Excel Online)
2. Open the "Company Portal" app and attempt to reinstall Microsoft Office on your own

In some cases, students are not able to log into the Office programs even if they have them because the license is failing. Try again if you haven't tried lately because I've made a change that might help. If it's still not working, let me know, and use the browser version in the meantime.